FAQ
A: FAQ is an acronym for "frequently asked questions."
A: It depends. The faster your PC, the quicker it will be to diagnose and repair problems. Also, some problems are worse than others, requiring more time. Only a diagnostic checkup will provide an estimate of how long it might take to fix a particular problem.
A: I only with with PCs.
A: If I say I will fix a problem, I will demonstrate to you that it is fixed, but I do not make any guarantees above and beyond the manufacturers guarantees or warranties. For example, I can remove a virus and you can turn around and find a way to infect your PC again...I will charge you again to remove the same virus. I can install a video card but if it burns out due to a manufacturer's defect, I will not replace it.
A: I work a full time job with a large company, but I can accomodate you on your schedule. Call me.
A: Linux, Windows (all versions). Note: Windows 7 is new to me too. But I can fix it!
A: C, C++, Visual C++, .NET, Java 5+, Dataflex, COBOL.
A: No, but I can refer you to someone who does. There are things to consider here, such as whether you are in code with the fire marshall.
A: This is not 9-1-1 but I will do the best I can to help you.
A: I can for quick problems. Over 5 minute calls are subject to a fee. I don't want to spend hours on the phone fixing your stuff for free!
Q: My software is not valid / legitimate. Can you still help?
A: No, aside from the legal issues, illegitimite software (downloaded from P2P sites or other sources) are often incomplete, modified or tampered with. For this reason, I only deal with legitimate software. Be legit!
Q: Are you licensed? What happens if you get hurt at my location?
A: I am a Sole Proprietor. I am responsible for any injuries I incur on your site. I am NOT responsible for ANY damages that result from my services. That's why YOU have insurance.
Q: You cost a lot less than those other guys. Do you do good work? Why should I believe you are good if you are so much cheaper?
A: I charge a fair rate in the hopes that I can get repeat business from satisfied customers. I also know that many people prevent or avoid proper repair and maintenance of their equipment because they are afraid of the costs associated with these services. I take the guesswork out of this type of work with my up front pricing, clear estimates and honest recommendations. I have a strong work ethic and if you treat me right, I will go above and beyond for you.
Q: Do you take credit card? When is payment due?
A: I can take PayPal payments for credit payments. Payment is required before I leave your site (check, case or money order), except for established customers who have 30 days to pay in full. No personal checks for new customers.
Q: What is your privacy policy?
A: JG Consulting takes your privacy seriously, and I do not sell names or info. All data is kept confidential and secure.